An AI assistant that answers new customers in their language, understands voice notes and photos, and steps back the moment your sales team replies. One shared inbox for the whole team.
Sara Ahmed
AI active · Full Auto
AI sees: a wall-mounted oak vanity with a round basin
ممكن تفصلونه بنفس التصميم؟
EN: Can you make it with the same design?
AI Assistant
Yes! We can custom-make this design in white ✨ Please share the measurements and your city, and our team will prepare a quotation.The workflow
The AI looks after a customer until a person from your team deals with them. Here is what happens to every message.
Text, voice notes, photos, videos, PDFs, locations or contact cards arrive on your business number and appear instantly in the dashboard, with the real name, number and profile picture.
Voice notes are transcribed and translated into English and Arabic. Photos and PDFs are described by AI. Replies to an earlier message keep their quote, so the context is never lost.
Workflow switch, the customer's mode, working hours (Dubai time) and whether a salesperson already took over: the system checks all of them before the AI may speak.
After the reply delay (≈5 seconds in real-time mode), the AI answers in the customer's language from your business prompt. A last-second check stops it if anything changed while it was writing.
A reply from the dashboard, the business phone or WhatsApp Web cancels the AI and mutes it for that customer. From then on the conversation belongs to your salesperson.
Read receipts (✓ sent, ✓✓ delivered, blue ✓✓ read), reactions, replies to specific messages and the full history of every customer, on desktop or phone.
Who answers?
Before every reply the system runs these checks, in this order. If any of them says no, the AI stays silent and your team answers.
Is the workflow switched on?
No → AI is off for everyone
Is this customer's mode Muted?
Yes → AI stays silent; your team answers
Working hours and “AI Replies 24/7” off?
Yes → AI paused; your team answers
Did the customer send the last message?
No → Already answered: AI skips
All clear → the AI replies
After the reply delay, in the customer's mode (send, draft, or reply once).
Work 09:00 – 19:00 Dubai time, off day Friday
| Time | 24/7 off | 24/7 on |
|---|---|---|
| Before 09:00 | AI replies | AI replies |
| 09:00 – 19:00 (working hours) | Team replies | AI replies |
| After 19:00 | AI replies | AI replies |
| Off day (e.g. Friday) | AI replies | AI replies |
The schedule is checked again when a delayed reply is due, so a message at 08:45 never gets an AI answer at 09:15 once your team is at work.
Bot modes
Every customer has their own mode, switched in one click from the chat header. New customers start with the default mode from Settings.
The AI handles the whole conversation, also when the customer comes back days later.
Best for: New customers outside working hours
The AI sends one reply (welcome + answer), then switches the customer to Muted.
Best for: A quick first answer, then your team
The AI writes a draft; a salesperson taps Approve & Send or Reject. Nothing goes out unchecked.
Best for: Important or sensitive customers
The AI never answers this customer. Set automatically when a salesperson replies or for existing customers.
Best for: Customers your team is handling
You stay in control
As soon as a salesperson replies, from the dashboard, the business phone or WhatsApp Web, the pending AI answer is cancelled and that customer switches to Muted. The chat shows “Muted: salesperson replied”.
Old WhatsApp chats can't be read, so at go-live the system imports your current WhatsApp contacts once. When one of them writes, they are tagged “Existing customer” and your team handles them; only brand-new numbers get the AI.
Features
Photos, videos, catalogues and documents up to 100 MB, with captions. Drag & drop or paste.
Tap the mic, listen back, send. The customer receives a real WhatsApp voice note.
Quote a specific message like in WhatsApp; click a quote to jump to the original.
Full emoji picker and WhatsApp reactions on any message, in both directions.
Delete for everyone (your sent messages) or for me, clear a chat, or delete it while keeping the contact.
See when your message was sent, delivered and read, or when a voice note was played.
Find any customer by name or number in any format, including deleted chats.
Type a number with its country code and message it straight away.
Original language plus English and Arabic translations, and playback in every browser.
“Same design as this photo?” The AI knows what the picture shows and answers correctly.
English, Arabic and its dialects, French, Russian and Urdu: always in the customer's language.
Products, links, showrooms, pricing policy and engineer contacts, all from one editable prompt.
Start, end and off day in Dubai time, or AI Replies 24/7. Reply delay from real-time to 30 minutes.
When a salesperson replies, the AI steps back for that customer: no double answers.
Your WhatsApp contacts from before go-live are recognised and handled by your team.
Mobile layout you can install on your home screen like a real app.
Sign in to see every conversation, reply to customers and fine-tune your AI assistant.
Login to dashboard